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Registered Member #60240
Joined: Mon May 16 2016, 07:01PM
Location:
Posts: 304
Under Windows 10, the HP Scanjet 6300c worked without problems. After an automatic update to a new version of Windows 10, the scanner stopped working. Despite much work, I could not use the scanner anymore. Please, does anyone have any advice?
Registered Member #62109
Joined: Sun Jan 28 2018, 10:00PM
Location: Porto Alegre
Posts: 56
Have you already tried installing the drivers again? I don't like w10 much, so I'm still in w7... But if you go to control panel, then devices and printers, there should be your printer. Then you right click on printer, search for drivers tab or button, there should be an option to update drivers. It is a first try. Otherwise I would just manually download the drivers and install them, maybe in compatibility mode.
Registered Member #27
Joined: Fri Feb 03 2006, 02:20AM
Location: Hyperborea
Posts: 2058
For debugging you can try VueScan (the free version is fine for testing) If it does not work with your printer there are some other issues that needs to be sorted out.
If it works then you know it is a software problem.
Registered Member #60240
Joined: Mon May 16 2016, 07:01PM
Location:
Posts: 304
I got a hint to undo the update from Windows 10 to the previous version from Windows 10. I was lucky. After restoring to the previous Windows version 10, the HP 6300C scanneris running again with the same program and driver as before the update.
Registered Member #60240
Joined: Mon May 16 2016, 07:01PM
Location:
Posts: 304
Hi Bjørn
"Yes that is an option but generally tend to create even more problems later on. You may get lucky and some later update fixes the problem."
I fully agree.
But the last official drivers for the HP ScanJet 6300c from HP are only for Windows XP:
ScanJet 6300c/cse/cxi/6350c/cse/cxi/6390c PrecisionScan Pro software/driver - SCSI and USB Windows XP 95.27M ScanJet 6300C/6350C/6390C series PrecisionScan Pro driver update and button fix - USB and SCSI Windows XP 487.5k
Registered Member #96
Joined: Thu Feb 09 2006, 05:37PM
Location: CI, Earth
Posts: 4059
Thanks for the heads up! Does anyone have any relevant experience with the HP C4 please? Not letting me change cartridges, suspect damaged in post but missed the RMA deadline.
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After update of Windows 10 HP scan jet 6300c stopped working
