After update of Windows 10 HP scan jet 6300c stopped working

Physikfan, Mon Mar 05 2018, 11:11AM

Under Windows 10, the HP Scanjet 6300c worked without problems.
After an automatic update to a new version of Windows 10, the scanner stopped working.
Despite much work, I could not use the scanner anymore.
Please, does anyone have any advice?

regards

Physikfan
Re: After update of Windows 10 HP scan jet 6300c stopped working
AndreiRS, Mon Mar 05 2018, 02:04PM

Have you already tried installing the drivers again? I don't like w10 much, so I'm still in w7... But if you go to control panel, then devices and printers, there should be your printer. Then you right click on printer, search for drivers tab or button, there should be an option to update drivers. It is a first try. Otherwise I would just manually download the drivers and install them, maybe in compatibility mode.
Re: After update of Windows 10 HP scan jet 6300c stopped working
Bjørn, Mon Mar 05 2018, 09:47PM

For debugging you can try VueScan Link2 (the free version is fine for testing)
If it does not work with your printer there are some other issues that needs to be sorted out.

If it works then you know it is a software problem.
Re: After update of Windows 10 HP scan jet 6300c stopped working
Physikfan, Tue Mar 06 2018, 08:08AM

I got a hint to undo the update from Windows 10 to the previous version from Windows 10.
I was lucky.
After restoring to the previous Windows version 10, the HP 6300C scanneris running again with the same program and driver as before the update.
Re: After update of Windows 10 HP scan jet 6300c stopped working
Bjørn, Tue Mar 06 2018, 08:31AM

Yes that is an option but generally tend to create even more problems later on. You may get lucky and some later update fixes the problem.
Re: After update of Windows 10 HP scan jet 6300c stopped working
Physikfan, Tue Mar 06 2018, 09:16AM

Hi Bjørn

"Yes that is an option but generally tend to create even more problems later on. You may get lucky and some later update fixes the problem."

I fully agree.

But the last official drivers for the HP ScanJet 6300c from HP are only for Windows XP:

ScanJet 6300c/cse/cxi/6350c/cse/cxi/6390c PrecisionScan Pro software/driver - SCSI and USB Windows XP 95.27M
ScanJet 6300C/6350C/6390C series PrecisionScan Pro driver update and button fix - USB and SCSI Windows XP 487.5k

Re: After update of Windows 10 HP scan jet 6300c stopped working
Conundrum, Wed Mar 07 2018, 06:40AM

Thanks for the heads up!
Does anyone have any relevant experience with the HP C4 please?
Not letting me change cartridges, suspect damaged in post but missed the RMA deadline.