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William Monk

Wed Mar 03 2010, 05:40AM

Registered Member #2470 Joined: Tue Nov 17 2009, 05:47AM
Location: Simi Valley, CA
Posts: 43

You guys know when you have something that IS broken, but just intermittently? And every time you go to the apple store it just works? Well, i finally decided to take matters into my own hands. It had an unfortunate run in with 500kV (it somehow got dangerously close to a ground wire, AND the toroid), but would you know it it still looks perfectly fine! So i took it back down to the apple store, and I was given a new one! Epic WIN! They pulled the SIM card out, and it was charred. I acted like i had no idea what happened. This is a good way to get things taken care of, because there is very little evidence that you did it, and most people are ignorant of HV projects.

Henry H

Wed Mar 03 2010, 05:58AM

Registered Member #2298 Joined: Sat Aug 15 2009, 08:16PM
Location: ex UK, now Santa Cruz, CA
Posts: 35

Microwave for 2 seconds (no longer!) also works to make those intermittent faults a little less intermittent, usually without visible damage.

ragnar

Wed Mar 03 2010, 12:41PM

Registered Member #63 Joined: Thu Feb 09 2006, 06:18AM
Location:
Posts: 1425

William Monk wrote ...

I acted like i had no idea what happened [...] good way to get things taken care of, because there is very little evidence that you did it, and most people are ignorant of HV projects.

I see, and you're proud to brag about it here? That's butchery and you should be ashamed. I've seen numerous faulty Apple products, and a video (e.g. of it crashing while running flash) was perfectly sufficient for a no-questions-asked in-store exchange. No need to kill your hardware or make their recovery totally uneconomical.

Arcstarter

Wed Mar 03 2010, 07:20PM

Registered Member #1225 Joined: Sat Jan 12 2008, 01:24AM
Location: Beaumont, Texas, USA
Posts: 2253

Nevermind, this thread is just going to get me in trouble. Probably everyone else, too.

William Monk

Wed Mar 03 2010, 11:38PM

Registered Member #2470 Joined: Tue Nov 17 2009, 05:47AM
Location: Simi Valley, CA
Posts: 43

Blackplasma wrote ...

I see, and you're proud to brag about it here? That's butchery and you should be ashamed. I've seen numerous faulty Apple products, and a video (e.g. of it crashing while running flash) was perfectly sufficient for a no-questions-asked in-store exchange. No need to kill your hardware or make their recovery totally uneconomical.

I am not proud to brag about it here. In case you read my first post (which you obviously didn't) every time that i went in for them to take a look, the power button just worked. it was not a simple firmware issue or something that was fixed with software. They refused to take any action because they never saw the problem. I would have never done this if there wasn't a problem to begin with. I rely on my iPhone for my home business, and I cannot afford to be without a phone for any amount of time. I am sorry that you think i'm a terrible person, and that i should be ashamed of myself, but i feel that if i buy a 600 dollar phone that only works 90% of the time, i have the right to a new phone (as states the applecare protection plan). I was always willing to be reasonable until I had to be unreasonable. Sometimes reasonable men must do unreasonable things.
Thanks,
William

Chris Russell

Thu Mar 04 2010, 05:52AM

... not Russel!
Registered Member #1 Joined: Thu Jan 26 2006, 12:18AM
Location: Tempe, Arizona
Posts: 1052

On the one hand, I can certainly empathize with your actions. It certainly would be a huge inconvenience to purchase something with an intermittent fault, only to have the fault vanish whenever it needs to be demonstrated. Having said that, your initial post did not convey the tone of a reasonable man forced to take an unreasonable action. Your post took the tone of someone who is proud of having engaged in fraud, and you encouraged others to do the same. You in no way explained how this remained your only option. What happened when you explained the problem and that it was intermittent? Did they flat-out refuse to exchange it unless you could prove it had a problem? Conveying your side of the story is rather important -- without all those facts, it is quite easy to read your first post as a braggardly admission of fraud, and an encouragement for others to participate in fraud. Your second post clarifies the issue somewhat, but it still seems like you were a long way from exhausting all your reasonable options.

In truth, this is a rather poor way to get things taken care of. There's plenty of evidence that you did it, and it is entirely possible that after they crack the phone open and discover high voltage damage such as charring, they may decide to take action against you, such as billing you for a new phone -- the same way they might if they later discovered the phone was full of water. In the future, I would suggest following Blackplasma's advice. Document the problem thoroughly. If it is that much of a problem, you should not have to wait long to capture some evidence of a malfunction, be it by keeping a video camera handy, or just waiting around in the Apple Store until the problem pops up again. You're always free to escalate the issue, as well. Ask to speak to someone else, or a manager. By most accounts Apple is a very reasonable company when it comes to issues like this.

Thread closed. Justified or not, this is fraud, and not an appropriate topic of discussion here.

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